Please submit your maintenance requests by visiting your tenant web access account page here:
NOTE: Because we want to help you as quickly as we can, when submitting a maintenance request, you are waiving the 12 hours notice as described in your lease. If you have animals, please have them crated or remove them for maintenance visit. You are not charged for maintenance requests that are not caused by you or guests. You will be charged for all maintenance requests that resulted from your actions/negligence including those of guests.
Before submitting a maintenance request, please read all information listed below.
** EMERGENCY MAINTENANCE **
For emergency maintenance please submit an online maintenance request. Then call 906-226-8000 (press #3, then 9 for emergencies)
What is an Emergency?
- Fire (call 911 first, then call us at number above)
- Smoke inside unit (call 911, then gas company, then call us from outside the home at number above)
- Smelling gas (rotten eggs odor) inside unit (call gas company, then make maintenance request)
- Burst pipe or any water leaks (turn off ALL water to your property, via your main water shut-off valve, or valves under the sink/toilet etc that is leaking then make maintenance request) **location of the main water shut-off is typically in basement, where applicable.
- Sewage back-up (stop ALL water use, then make maintenance request)
- No heat, and outside temperature is at or < 50 degrees Fahrenheit (make maintenance request)
Emergency maintenance requests will be addressed as quickly as possible, based on availability of resources such as parts and/or service personnel. Completion of repair may take several days and are subject to repairman availability.
WHAT IS NOT AN EMERGENCY?
Anything not listed above is not an emergency. All non-emergency maintenance requests must be in writing through your online tenant web access here:
Save Yourself Money!
- Electric problems? Certain electrical problems may be due to a tripped breaker. Always check your breaker box before calling for service. You will be charged for a service call if a tripped breaker is the cause of the problem. Also, check around sinks in kitchens and baths to see if any tripped GFI (Ground Fault Interrupt) outlets may be the cause of the problem. Pressing the reset button on these outlets will often restore power to that outlet and those around it. You will be charged for the service call if a tripped GFI outlet is the cause of the problem.
- Garbage disposal won’t work? Make sure you’ve pushed in the reset button located at the bottom of your unit. You will be charged for the service call if a tripped reset button is the cause of the problem.
- Smoke detector beeping? Replace the batteries. If the detector continues beeping, submit a maintenance request. You will be charged for the service call if dead or dying batteries are the cause of the problem.
- No power to dishwasher? Flip any nearby light switches and check circuit breaker and then check the dishwasher again. You will be charged for the service call if a light switch in the incorrect position is the cause of the problem.
- No heat? Check to make sure the thermostat is turned to “heat” or “on”. If digital, make sure the batteries are not dead. If they are, you need to replace them. Also, check electrical breaker to make sure the circuit hasn’t been tripped or shut off. You will be charged for all heat service calls for the above items.
- Windows – feeling drafty? Make sure your window is locked!
- Clogs – sinks, toilets, etc? Any sink clogs will be charged to the tenant. For this reason we recommend getting a hair catcher for the tub drain, and a drain snake to remove hair clogs. They can both be purchased at Menards, Lowes or Walmart for a couple of dollars.
- Washer & Dryer not working? Be sure to not overload! Please check electrical panel to make sure the breaker is not tripped. Be sure to empty the lint trap in the dryer after EVERY use.
- Light not working? Be sure to check the circuit breaker first to see if it tripped. After that, you should replace the light bulb. Remember, light bulbs are your responsibility to replace during your tenancy. We can change them if you would like, but it will be at your expense. If after changing the bulb(s), checking the circuit breaker, and turning on the switch, the light still doesn’t work, then create a maintenance request.